Terms of service

Last updated: September 5, 2026

Welcome to vanashilp.com (the "Site"), operated by Vana Shilp Enterprise Pvt Ltd ("Vana Shilp," "we," "us," or "our"). By accessing or using this Site, placing an order, or making a payment, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.

1. About Vana Shilp

Vana Shilp curates and sells handcrafted Indian artisanal products, beginning with Dokra brass art made using the traditional lost-wax casting technique, sourced directly from artisan families in India. Each product is individually handmade; minor variations in size, texture, and finish are a natural feature of the craft, not a defect.

2. Eligibility

By using this Site, you confirm that you are at least 18 years of age, or are using the Site under the supervision of a parent or legal guardian.

3. Products and Pricing

  • All prices listed on the Site are in Indian Rupees (INR) and are inclusive of applicable taxes (GST) unless stated otherwise.

  • We make every effort to display product colours, dimensions, and details accurately. Because our products are handcrafted, slight variations from the images shown are normal and expected.

  • We reserve the right to modify prices, discontinue products, or correct pricing errors at any time before an order is confirmed.

  • In the rare event of a pricing or listing error, we will contact you before processing the order and reserve the right to cancel the order with a full refund.

4. Orders and Payment

  • Orders are confirmed only after successful payment authorization.

  • All payments on the Site are processed securely through trusted third-party payment gateways, including Razorpay. We do not capture or store your card, UPI PIN, or net banking credentials.

  • We accept payments via the payment methods made available at checkout (including debit/credit cards, UPI, net banking, and wallets).

  • We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability, with a full refund issued in such cases.

5. Shipping and Delivery

Please refer to our Shipping Policy for details on delivery timelines, charges, and serviceable pin codes.

6. Cancellations and Refunds

Please refer to our Cancellation and Refund Policy for details on cancellation windows, return criteria, and refund timelines.

7. Intellectual Property

All content on this Site, including text, images, logos, graphics, product photography, and design, is the exclusive property of Vana Shilp Enterprise Pvt Ltd and is protected by applicable Indian intellectual property laws. You may not reproduce, distribute, or use any content from this Site without prior written permission.

8. Custom and Bespoke Orders

For bespoke, corporate, or custom gifting orders agreed upon directly via email or messaging channels, the specific commercial terms (including price quotes, advance deposits, timelines, and cancellation terms) agreed upon in writing will apply in conjunction with these Terms.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Vana Shilp shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our Site or products. Our total liability for any claim arising out of an order shall not exceed the amount paid by you for that specific order.

10. Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in Bolpur, Birbhum, West Bengal.

11. Grievance Redressal Mechanism

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of the designated Grievance Officer are:

  • Name: Siddhartha S Ghosh

  • Designation: Grievance Officer / Director

  • Company: Vana Shilp Enterprise Pvt Ltd

  • Email: hello@vanashilp.com

  • Phone/WhatsApp: +91 79808 39325

  • Address: Sukritti Apartment, No. B, 1st Floor, College Road, Bolpur, Birbhum, West Bengal – 731204

  • Redressal Timeline: Complaints will be acknowledged within 48 hours and resolved within 1 month from the date of receipt.

12. Contact Information

For customer support or general inquiries:

Vana Shilp Enterprise Pvt Ltd

  • Email: hello@vanashilp.com

  • Phone/WhatsApp: +91 79808 39325

  • Registered Address: Sukritti Apartment, No. B, 1st Floor, College Road, Bolpur, Birbhum, West Bengal – 731204