Shipping policy
Last updated: September 5, 2026
This Shipping Policy explains how Vana Shilp Enterprise Pvt Ltd ("Vana Shilp," "we," "us," or "our") processes, packs, and delivers your orders placed through vanashilp.com.
1. Processing & Handling Time
Because each Dokra brass artifact is handcrafted and individually finished, orders are processed and handed over to our logistics partners within 2 to 7 business days (excluding Sundays and national holidays). For bespoke or bulk corporate orders, processing timelines will be mutually communicated and agreed upon prior to dispatch.
2. Estimated Delivery Timelines
Once dispatched, deliveries typically take 5 to 7 business days to reach destinations across India.
Total delivery time (processing + transit) is estimated between 7 to 14 business days.
While we partner with reliable courier services, delivery timelines are estimates and may occasionally vary due to weather events, regional transit disruptions, or remote serviceable areas.
3. Shipping Charges
Prepaid Orders: Standard shipping is free on all prepaid orders across India.
There are no hidden charges or convenience fees at checkout. All prices displayed on our product pages are inclusive of applicable GST.
4. Serviceable Locations & Coverage
We currently deliver to serviceable pin codes throughout India.
We do not accept standard retail orders for international shipping via the website at this time. For custom international orders, corporate gifting, or overseas collector inquiries, please contact us directly at hello@vanashilp.com.
5. Packaging & Handling
Due to the weight, density, and delicate filigree work of lost-wax cast brass, each artifact is packaged using multi-layered protective cushioning and tamper-evident outer boxes to prevent damage during transit.
6. Order Tracking
As soon as your package is handed over to our logistics partner, you will receive an email and/or WhatsApp notification containing your Air Waybill (AWB) tracking number and a direct link to monitor shipment status in real time.
7. Damaged, Tampered, or Lost Shipments
Tampered Outer Box: If the parcel arrives with severe external tears, cuts, or appears opened, please refuse to accept the delivery from the courier executive and notify us immediately.
Transit Damage: If your item is found damaged upon opening the parcel, please notify us within 48 hours of delivery by writing to hello@vanashilp.com or messaging +91 79808 39325. Please provide clear photographs of the damage and outer packaging (a continuous unboxing video is strongly recommended to expedite verification).
Resolution: Upon verification, we will arrange a reverse pickup (where available) and initiate a replacement or full refund in accordance with our Cancellation and Refund Policy.
Lost Shipments: If your parcel does not arrive within the maximum expected delivery window, contact us and we will escalate the trace with our courier partner. If confirmed lost in transit, a replacement or full refund will be processed immediately.
8. Contact Information
For any questions regarding your shipment, reach out to:
Vana Shilp Enterprise Pvt Ltd
Email: hello@vanashilp.com
Phone/WhatsApp: +91 79808 39325
Registered Address: Sukritti Apartment, No. B, 1st Floor, College Road, Bolpur, Birbhum, West Bengal – 731204