Privacy policy

Last updated: September 5, 2026

Vana Shilp Enterprise Pvt Ltd ("Vana Shilp," "we," "us," or "our") operates the website vanashilp.com (the "Site") and provides you with a curated shopping experience (the "Services"). This Site is hosted on Shopify, which provides our online e-commerce platform.

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit the Site, make a purchase, or communicate with us. By using the Services, you acknowledge the terms outlined in this policy.

1. Personal Information We Collect

We collect information that identifies or can reasonably be linked to you. We do not collect or process anonymized or de-identified data that cannot identify you.

  • Contact Details: Full name, billing address, delivery/shipping address, telephone/WhatsApp number, and email address.

  • Transaction Details: Order history, items viewed or added to cart/wishlist, and customer communication records (e.g., inquiries regarding handcrafted Dokra pieces or corporate gifting).

  • Payment & Financial Details: We do not collect, process, or store your credit/debit card numbers, CVV, UPI PINs, or net banking credentials on our servers. All monetary transactions are processed securely via our PCI-DSS compliant third-party payment gateway partner, Razorpay. We receive only non-sensitive payment confirmations and transaction reference IDs.

  • Device & Technical Information: IP address, browser type, operating system, network identifiers, and interaction data collected automatically through cookies and log files.

2. Sources of Personal Information

  • Directly from you when you place an order, create an account, or contact us.

  • Automatically through your browser and device via cookies and analytics when navigating the Site.

  • From our service partners, such as Shopify (storefront hosting and technical services) and logistics carriers.

3. Purpose of Processing Personal Information

We process your personal information strictly for legitimate commercial and operational purposes:

  • Order Fulfillment: Processing orders, packing, shipping, delivering physical goods, and handling customer support.

  • Store Operations & Security: Authenticating user accounts, preventing fraud or unauthorized transactions, and safeguarding the security of the Services.

  • Communications: Sending transactional notices (order confirmations, shipping updates, tracking numbers) and responding to support queries.

  • Direct Marketing (Opt-In): Sending newsletters and updates on new artisan collections or promotions, provided you have explicitly consented. You can unsubscribe at any time.

  • Legal Compliance: Fulfilling statutory obligations under applicable Indian laws, including Goods and Services Tax (GST) and accounting mandates.

  • We do not sell, rent, or trade your personal data to third parties.

4. Disclosure of Personal Information

We share your personal information only with authorized service providers who are contractually bound by confidentiality and data protection obligations:

  • Payment Processor (Razorpay): To securely authenticate and complete monetary transactions. Review their data practices via the Razorpay Privacy Policy.

  • Platform Provider (Shopify): To operate, maintain, and host our online store. Review their policies at the Shopify Privacy Policy.

  • Logistics Providers: To deliver physical orders to your designated shipping address.

  • Statutory Authorities: When required by Indian law, judicial summons, or regulatory enforcement orders.

5. Cookies and Analytics

The Site uses essential cookies to enable shopping cart persistence and user sessions, as well as performance cookies to understand storefront traffic. You can modify your browser settings to reject cookies, though certain storefront features may not operate properly.

6. Data Retention and Security

  • We retain personal information only for the period necessary to fulfill business purposes (such as maintaining order histories) and to meet statutory tax and corporate record-keeping requirements under Indian law.

  • We implement reasonable technical, operational, and physical security measures to safeguard your personal data. However, no internet transmission or electronic storage mechanism is completely impenetrable.

7. Your Legal Rights

Under applicable data protection legislation (including the Digital Personal Data Protection Act, 2023), you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction or updating of inaccurate personal data.

  • Request erasure of your personal data, subject to statutory record-retention requirements (such as tax invoices).

  • Withdraw consent for marketing or non-essential data processing at any time.

8. Grievance Redressal Mechanism

In accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices) Rules, 2011, and the Digital Personal Data Protection Act, 2023, you may direct any privacy questions, grievances, or rights requests to our designated Grievance Officer:

  • Name: [Insert Your Full Legal Name]

  • Designation: Grievance Officer / Director

  • Entity: Vana Shilp Enterprise Pvt Ltd

  • Email: hello@vanashilp.com

  • Phone/WhatsApp: +91 79808 39325

  • Postal Address: Sukritti Apartment, No. B, 1st Floor, College Road, Bolpur, Birbhum, West Bengal – 731204

  • Resolution SLA: Inquiries and complaints will be acknowledged within 48 hours and resolved within 30 days from the date of receipt.

9. Contact Information

For general inquiries regarding our store or products, contact:

Vana Shilp Enterprise Pvt Ltd

  • Email: hello@vanashilp.com

  • Phone/WhatsApp: +91 79808 39325

  • Registered Address: Sukritti Apartment, No. B, 1st Floor, College Road, Bolpur, Birbhum, West Bengal – 731204